Terms & Conditions

A contract between the customers and 2020 Mobility for the sale of our products will only exist once an order has been accepted and payment has been confirmed.  Our website will endeavour to display items in our current range. We try to hold stock of most styles and sizes, however, occasionally, an item may be out of stock.  The stock status will be displayed on your order confirmation. We will also indicate the expected delivery date for the products ordered.

Making a Purchase Online

Not all of the products on our website are available to buy online as wheelchairs and some specialised seating require a demonstration and assessment prior to order. You can arrange a demonstration easily with us by clicking the Arrange a Demo button on the product pages.

All products available to buy online will have a Buy Now button and an Add to Basket option on the product page too. Making a purchase could not be easier. After you have finished your selection and checked your Basket, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.


All transactions are in Pounds Sterling (£). We accept online payment in a secure environment by credit and debit cards or by Ban k Transfer. We currently accept Visa, MasterCard, American Express, Delta and Switch Debit cards.  These payments are collected either by PayPal or Square Payments, providing you with a secure payment method.

Payments made online are taken securely via Shopify Payments, Square Payments or PayPal. 2020 Mobility Limited will never see your bank or credit card details when you pay online. 


Manufacturers recommend that manual wheelchairs, powerchairs and scooters should be serviced annually. Additionally, insurers of these products often insist that regular servicing should be undertaken as a condition of the policy.  We are happy to undertake servicing if a product is returned to 2020 Mobility or can undertake home visits within a 25 mile radius of Hayes, Kent. Due to our small size we are unfortunately unable to offer a call-out service further afield.


Powerchairs, manual chairs and scooters usually have a manufacturer’s warranty provided (please see each product for details of this).  A warranty covers parts and labour ONLY.  Return to 2020 Mobility and collection from 2020 Mobility is at the customer’s own cost. The products we sell are from reputable manufacturers who also have nationwide dealership outlets.  Any product being returned to us for in-house work, or for return to the manufacturer must be returned in a clean condition. We reserve the right to refuse to accept any item which we deem to be in a poor state of cleanliness. We suggest contacting the manufacturer for specific advice on how to clean an item should it become soiled.


These terms are governed by the laws of England and Wales, and are in line with recommendations made by our industry regulatory body, the British Healthcare Trades Association (BHTA).

All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled, or licensed to 2020 Mobility.