Shipping & VAT relief

Standard UK delivery is £5 inc VAT for standard UK delivery on orders under £75.  Delivery is free for all orders over £75. We deliver most items via national courier Monday to Friday 7.30am-6pm (although some of our carriers may deliver slightly earlier or later).

What is VAT exemption/relief?Sufferers of long term illness, or those registered disabled, do not have to pay VAT on goods and services purchased for personal or domestic use. All products on this website may be purchased at a zero rate of VAT.


VAT exemption information

All our items can be purchased at 0% VAT if you suffer from any of the following:

  • A physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities.
  • A condition that the medical profession treats as a chronic sickness, such as diabetes.
  • A terminal illness.

You can check your eligibility via VAT notice 701/7 on the website. If you are still uncertain we recommend that you contact your local VAT office. It is an offence to make a false VAT exemption declaration.

Please note that the products for which VAT exemption is sought, must be for personal or domestic use.

For more information, please email us at